1. Rate Schedules
2. Application or Contract
3. Rate Schedule Selection
4. Predication of Rates
5. Service Deposits
6. Rendering & Payment of Bills
7. Customer’s Request to Discontinue Service
8. Re-Connection Charge
9. Service to be Furnished
10. Customer’s Installation
11. Extension of Service
12. Utility Equipment on Customer’s Premise
13. Metering
14. Utility’s Right to Discontinue Service
15. Interruption of Service
16. Customer’s Use of Service – Resale & Redistribution
17. Exclusive Service
18. Temporary Service
19. Seasonal Use of Power Service
20. Point of Service Connection
21. Character of Service
22. Excess Facilities
23. Outdoor Light Service
24. Paperless Billing
1. Rate Schedules
A copy of all available Rate Schedules and the General Terms and Conditions for Electric Service is on file with the IURC and is also available at the business office of Utility.
The IURC has continuing jurisdiction over all available Rate Schedules. Any Rate Schedule may be revised or changed from time to time in the manner prescribed by the IURC, or by other applicable laws, and any such changes, when approved by the IURC, will supersede the present Rate Schedule.
The General Terms and Conditions for Electric Service sets forth the conditions under which service is to be rendered, and governs all classes of service to the extent applicable. In case of conflict between any provision of Rate Schedule and the General Terms and Conditions for Electric Service, the provisions of the Rate Schedule shall prevail.
2. Application or Contract
A written application or contract may be required by Utility before service will be provided, which, when accepted by Utility, shall constitute the agreement between Utility and Customer. Utility shall have the right to reject any application for any valid reason.
Utility may require a minimum billing agreement whereby the installed cost of facilities is amortized over 36 months. If the customer’s monthly bill falls below the amortized monthly payment, the customer may be required to pay the difference or the customer pays either the monthly electric bill or the amortized payment amount, which ever is greater.
No agent or employee of Utility has the authority to amend, modify, alter or waive any part of any Rate Schedule or any provision included in the General Terms and Conditions for Electric Service.
In written contracts, no promises, agreements or representations of an agent or an employee of Utility shall be binding unless such promises, agreements or representations were incorporated in the contract before its execution and approval.
The benefits and obligations under any contract shall be binding upon the successors and assigns, survivors and executors or administrators, as the case may be, of the original parties for the full term of the contract; provided, however, that no assignment shall be made by Customer without first obtaining Utility’s written consent. Utility may require the successor either to execute with the Utility an assignment agreement wherein the successor-customer assumes and agrees to be bound by the original contract, or to execute a new contract for service.
3. Rate Schedule Selection
A copy of the rates, rules and regulations will be furnished to the customer upon application at the Utility’s office. Customer shall designate the rate schedule on which the application or contract shall be based when more than one rate schedule is available for the service requested. Utility will assist Customer in the selection of the rate schedule best adapted to customer’s service requirements, provided, however, that the Utility does not assume responsibility for the selection or that customer will at all times be served under the most favorable rate schedule.
Customer may change the rate schedule selection to another applicable rate schedule at any time by either written notice to the Utility and/or by executing a new contract for the rate schedule selected, provided that the application of such subsequent selection shall continue for 12 months before any other selection may be made. In no case will utility refund any monetary differences between the rate schedule under which service was billed in prior periods and the newly selected rate schedule.
4. Prediction of Rates
Utility’s rate schedules, except as provided for in items (l), (2), and (3) hereunder, are predicated upon the supply of service to one premises, at one standard voltage, at one service connection and through one meter for the ultimate use by one customer. Premises as used herein shall mean a distinct portion of real estate on which is located the living quarters for the use of a single family, or the main building or main operation of a commercial or industrial customer and which may include the immediate outlying or adjacent buildings used by the same customer, provided the use of service in the immediate outlying or adjacent building is supplemental and is similar to the type of service used in the main residence, main building or main operation.
(1) When service is supplied to an individual residential dwelling unit primarily for serving one family and where boarders or roomers are accommodated for incidental income, the service will be provided under the residential rate schedule.
(2) When service is supplied to a residential dwelling unit where the use is primarily for the accommodations of roomers or boarders, the service will be provided under the commercial rate schedule, unless separate circuits are furnished by customer to permit the Utility to separately meter and bill the residential and commercial uses.
(3) When the principal use of service supplied to a residential dwelling unit is for residential purposes, but a small amount of energy will be used for nonresidential purposes, such nonresidential use will be permitted only when the equipment for such use is within the capacity of a 120 volt, 30 ampere branch circuit (or is less than 3000 watts capacity) and the nonresidential use is less than the residential use on the premises. When the nonresidential equipment and/or use exceeds the above stated limits, customer will be required to separate his wiring so that the nonresidential use may be metered separately, and the nonresidential use will be billed under the appropriate nonresidential rate schedule or the entire service will be billed under the appropriate nonresidential rate schedule.
Except for the above stated provisions, when service supplied on one premises involves more than one service classification, or one standard voltage or one service connection, each such service shall be separately metered and billed unless the rate schedule specifically provides for more than one voltage and the combining of the meter readings, or when the service is supplied in such manner for Utility’s operating convenience or to meet legal requirements.
5. Service Deposits
Customers applying for residential service may be asked to make a service deposit unless customer can furnish the Utility a letter of good payment record from another utility. For all other service customers, a service deposit equal to 1/6 of customer’s expected annual billing may be required.
A new or additional deposit may be required from a present customer who receives disconnect notices for two consecutive months, or any three months in a preceding twelve-month period, or whose service has been disconnected for nonpayment.
No deposit will exceed 1/6 of a customer’s expected annual billing. If the amount of the deposit is more than $70, a new customer may make two (2) equal payments over a two (2) month period. A customer already receiving service may pay a deposit which exceeds $70 over two billing periods, or approximately 60 days.
A service deposit held for more than six (6) months shall earn interest from the date of the deposit. The rate of interest shall be based upon the one year United States Constant Maturity Securities. The interest rate shall be rounded to the nearest one-half (1/2) of one percent (1%). This rate will be set January 1st of each year.
Such service deposit plus accrued interest minus the amount of any unpaid bills shall be returned to the customer upon discontinuance of service. For residential customers, such service deposit, plus accrued interest, shall be refunded, without request by customer, after twelve (12) consecutive months of timely payments. A customer can receive a maximum of two (2) reminders during that 12-month period and still have their deposit returned with interest earned.
6. Rendering and Payment of Bills
Bills for service will be rendered monthly at intervals of approximately thirty days and will be based on the charges set forth in the are payable at the office of the Utility or to its authorized collection agency.
All bills are rendered as “net” bills which will be subject to a late payment charge as prescribed in rate schedules approved by the IURC when not paid within 17 days following the mailing of the bill. When the seventeenth day falls on Sunday or on any legal holiday, the first business day thereafter shall be added to the seventeen day period.
Failure to receive a bill shall not entitle customer to pay the net bill after the designated date has passed. Upon request, Utility will inform Customer of the approximate date on which Customer should receive the bill each month and, if the bill is lost, the Utility will issue a duplicate.
Initial or final bills for service supplied for not less than 25 days or for more than 35 days will be calculated on the basis for the applicable rate schedule. A billing for a period shorter period than 25 days or longer than 35 days will have a prorated facilities charge based on a 30-day average for the applicable rate. This average will be multiplied by the actual days under 25 or over 35.
When the Utility is unable to obtain the reading of a meter after reasonable effort, it may estimate the reading and render a bill, so marked. In the event the Utility’s meter fails to register properly for any reason, Utility shall estimate customer’s energy use and/or other bill determinants during the period of failure based on such factors as customer’s normal load and energy usage during a like corresponding period.
When the Utility is required to re-process a check rendered for payment of a customer’s bill due to non-sufficient funds, a handling charge shall be added to customer’s billing.
7. Customer’s Request to Discontinue Service
A customer who has not contracted for service for a specified term may have service discontinued by giving notice at the Utility’s office of the date on which customer desires that service be discontinued. The Utility will endeavor to obtain the final meter reading on the date customer specifies in his notice, but shall not be obligated to do so unless customer’s notice provides the Utility at least three working days. Customer shall be obligated to pay for service rendered to customer until the final meter reading is obtained by the Utility.
Customer who has contracted for service for a specified time may have service discontinued by giving notice at the Utility’s office and agreeing to pay for service used to the date of disconnection. Customer shall also be liable for the minimum charges, which would be due the Utility for the remaining period of the contract in accordance with the contract provisions.
8. Re-connection Charge
When the Utility has discontinued service for nonpayment of a bill, temporary removal of meters, changes in service, or for any other cause, the Utility reserves the right to charge a customer an amount for re-connection commensurate with the cost of such re-connection.
9. Service to be Furnished
When requested by the Utility, customer shall advise the Utility fully with respect to the location of the premises where service is desired to all equipment to be operated.
The Utility shall advise customer concerning the character of service to be supplied, and shall determine the location of the service connection, and the location of the meter.
As the facilities provided by the Utility for supplying service to customer have definite capacity limitations, customer shall not make any significant increase in requirements without sufficient advance notice to the Utility in order to provide a reasonable time in which the Utility may increase the capacity of its facilities. Failure to provide such notice to the Utility shall make customer liable for damages, which may be occasioned, to the meters or other facilities by overload.
Before the Utility will make any changes in its facilities to increase capacity to a customer, a new application or contract for service may be required by the Utility.
10. Customer’s Installation
Customer shall install and maintain suitable entrance equipment, switches, and protective devices to afford reasonably adequate protection to the Utility’s property and system against fault originating beyond the service connection to customer. Such service connection is the point of the physical connection between the Utility’s and customer’s facilities beyond which point customer receives and assumes responsibility and liability for the service rendered.
All such customer’s equipment shall be constructed and maintained subject to approval by the City Building Inspector and in accordance with the National Electric Code, any Federal, state or local law, and the Utility requirements in effect at the time of installation.
The Utility shall have the right to inspect customer’s installation to determine that the use of customer’s equipment will not adversely affect the Utility’s system or service supplied by the Utility to other customers and to refuse to commence service or to continue service when such installation is deemed not to be in good operating condition, but the Utility does not under any circumstances, assume any responsibility in connection with customer’s installation.
11. Extension of Service
Utility will extend its lines and facilities in accordance with the rules and policies of Utility.
Whenever, in the opinion of the Utility, the necessary expenditure to make connection to an applicant for service is not warranted by the Utility’s estimate of prospective revenues to be derived there from, or whenever, in the opinion of the Utility, the permanence of the customer’s load is questionable, the Utility may require the applicant to make a deposit for line construction or service connection to guarantee the Utility the recovery of such expenditures.
12. Utility Equipment on Customer’s Premise
Customer, in entering into an agreement for electric service with the Utility, will furnish to the Utility a satisfactory location for and provide reasonable and safe access to the Utility’s meters and other equipment necessary to provide and measure service, and will also furnish to the Utility the rights on, over and under customer’s premises necessary to install, operate and maintain the Utility’s other facilities required to supply service to customer. When customer is not the owner of the premises and/or of the adjacent premises, customer shall furnish the Utility with satisfactory easements for the location of Utility’s facilities on the premises and/or on the adjacent premises.
When the Utility’s transformers, meters, or other facilities are to be installed indoors on customer’s premises, customer shall furnish without cost to the Utility a suitable room or vault for housing the equipment; provided, however, that the Utility shall reserve the right to make the final decision as to the location of such room or vault. Such space shall meet the requirements of the National Electrical Code, of any Federal, state or city laws or regulations, and of any policies of the Utility in effect at the time of the installation.
The Utility may change the location of any or all of its facilities upon request of customer, provided such change will not interfere with or jeopardize the Utility’s service either to customer requesting the change or to other customers of the Utility, and customer shall be required to bear all or a portion of the expense of such change.
Customer shall provide reasonable protection from loss or damage to the Utility property and may be liable to the Utility in the event of such loss or damage caused by negligence of customer or any agent or employee of customer.
Customer shall not disconnect, change connections, or otherwise interfere with the Utility’s meters or other property and shall be responsible to the Utility for permitting anyone who is not an agent or employee of the Utility to tamper with the Utility’s property. Customer shall not be permitted to attach or connect any equipment to the Utility’s facilities without receiving prior approval from the Utility.
All facilities installed by the Utility shall be and remain the property of the Utility and the Utility shall operate and maintain such property.
Properly authorized employees or agents of the Utility shall have the right to enter upon customer’s premises at all reasonable times for the purpose of meter reading, inspecting, testing. Repairing or replacing any or all of the Utility’s property used in supplying any service to customer.
Upon termination of a contract or discontinuance of service, the Utility shall have the right to remove all of its property from customer’s premises.
13. Metering
All service supplied by the Utility will be measured by meters of standard manufacturers which are owned, installed and maintained by the Utility, except under rate schedules in which the charges for service are at a flat rate predicated on a fixed use of the Utility’s or customer’s equipment such as street lighting, outdoor lighting, etc.
Meter accuracy and periodic tests for accuracy shall be maintained in accordance with the rules and policies of the Utility.
When a meter is not recording within the limits of accuracy prescribed by such rules, an adjustment to billings may be made in accordance with such rules.
14. Utility’s Right to Discontinue Service
The Utility may discontinue service to any customer without notice for any of the following reasons:
(1) When, in the Utility’s opinion, a condition exists that is dangerous or hazardous to life, physical safety or property;
(2) When emergency repairs must be made to the Utility’s facilities or system;
(3) When there has been tampering with the Utility’s meters or equipment, or evidence or fraudulent or unauthorized use of energy in such a manner as to circumvent the Utility’s meter; or
(4) When ordered to do so by a court, the IURC of Indiana, another duly authorized public authority or authorized governmental agency.
The Utility may discontinue service to any customer with reasonable notice for any of the following reasons in accordance with the rules and policies of the Utility:
(1) When any bill remains unpaid;
(2) When planned repairs are to be made to the Utility’s facilities or system;
(3) When customer denies access by employees of the Utility to its meter or other facilities;
(4) When customer uses equipment in such a manner as to adversely affect the Utility’s system or service supplied by the Utility to other customers; or
(5) When customer fails to comply with the provisions of either the applicable rate schedule, the General Terms and Conditions for Electric Service, or the contract for service.
Discontinuance of service in accordance with the provisions stated above shall not constitute a breach of any obligation of the Utility under any contract for service with customer, and the Utility shall not in any case be liable to customer for any damages resulting from such discontinuance of service.
15. Interruption of Service
The Utility will, at all times, endeavor to provide regular and uninterrupted service, but does not guarantee against variations in service characteristics, such as frequency, voltage, phase angle, phase balance, momentary outages, loss of neutral and single phasing of three-phase systems, occasioned by acts of God, orders of public authorities, fires, strike, casualty, and necessity for making repairs or replacements of the Utility’s facilities.
In case the supply of service is interrupted or sustains other variations such as high or low voltage, loss of neutral. Single phasing of three-phase service, phase reversals, or trouble resulting from defects in customer’s wiring or other equipment, the Utility shall not be liable to customer for damages or losses resulting from such interruption or variation in service, unless due to the gross negligence of the Utility.
Such interruptions or variations shall not constitute a breach of any obligations of the Utility under any contract for service with customer.
Interruption of service caused by failure of equipment installed by customer on customer’s side of service connection shall not be the responsibility of the Utility. When the Utility is requested by customer to assist in the restoration of service, customer will be billed an amount based on the “work order” procedure of the Utility.
16. Customer’s Use of Service – Resale and Redistribution
Service shall be used by customer only for the purposes specified in the applicable contract and in accordance with the applicable rate schedule, and no customer shall resell such service to a third party by sub-metering such service.
Service delivered to new multi unit buildings containing units that are separately rented, leased or owned, shall be individually metered for each such occupied unit except for:
(1) Service used in hotels, motels and other similar transient lodging.
(2) When customer proves the cost of purchasing and installing the wiring and equipment necessary for individual metering exceed the long-run benefits resulting from energy conservation and efficient utilization of facilities. In the event master metering is approved by the Utility, customer shall own all equipment necessary to take all service through one service connection.
17. Exclusive Service
No other electrical service or source of supply shall be used by customer on the same premises in parallel, or in conjunction, with the Utility’s service, either by means of throw-switch, or any other connection except under separate contract specifically providing for reserve, auxiliary, breakdown, standby or co-generation service.
18. Temporary Service
When in the opinion of the Utility the use of service will not be of a permanent nature, and is other than a routine service connection, customer may be required to pay (1) the cost of constructing the facilities to serve customer, including labor, materials, stores freight and handling, and overhead, plus (2) the estimated cost of removing said facilities and returning same to the Utility storeroom, minus (3) the estimated salvage value of material returned to the Utility storeroom.
Service supplied to a temporary service connection will be billed under the applicable rate schedule.
Customer may be required to make a deposit to ensure payment of the charges under the applicable rate schedule.
19. Seasonal Use of Power
Where the nature of customer’s business is seasonal and service is used for a limited period regularly each year, the Utility will furnish service to customer under the following provisions:
(1) The Utility will furnish service for the period required, in accordance with the rate schedule applicable to the type of service supplied, provided that customer shall pay the cost of connecting and disconnecting the service in accordance with the “job work order” procedure of the Utility.
(2) Only two connections and two disconnections shall be made in any calendar year and customer is required to submit a written application to the Utility specifying the period or periods of the year when service is required.
20. Point of Service Connection
A) Overhead Service
The Utility will designate the point at which the overhead service lines will be connected to the customer’s facilities. The customer’s wires at the point of connection with the Utility’s lines, shall extend at least three (3) feet beyond the outer end of any conduit, weatherproof fitting, or insulator in order to facilitate this connection.
Any changes made in the service connection at the customer’s request, after the original installation, shall be done at the customer’s expense.
B) Underground Service
Underground service, whether originating from overhead or underground facilities, is subject to special conditions and policies making it necessary to consult the Utility before wiring or rewiring the premises. When underground service is provided, the Utility will designate the point at which the Utility underground lines will be connected to the customer’s facilities.
Any changes made in the service connection at the customer’s request, after the original installation, shall be done at the Customer’s expense.
C) Underground Network Services
In areas where service is supplied from the Underground Distribution Network System, the customer shall make arrangements with the Utility to install the service connection. The Utility will install, own, and maintain a continuous run of cable conductors, including necessary ducts from the manhole or connection box, which is located adjacent to customer’s premises, to the meter location. In cases where the service connection extends more than ten (10) feet inside the customer’s premises, the customer shall reimburse the Utility for the amount of the cost of such additional extension on customer’s premises. The right and title to all equipment so furnished by the Utility shall be and remain in the Utility.
21. Character of Service
The Utility supplies different voltages and types of service in various locations. In all cases, the Utility must be consulted regarding the character of service available at any particular location. Service to any intermittent or highly fluctuating load must be reviewed and approved by the Utility prior to the installation of such equipment.
A. Available Voltages and Transformer Size Limits
| Voltage | Transformer Size Limits | Service Availability |
|---|---|---|
| Single Phase: 120/240 | 167 KVA | UG |
| Single Phase: 120/240 | 250 KVA | OH |
| Network Single Phase: 120/208 – 3 Wire | 40 KVA | UC |
| Designated Areas: Single Phase 120/208 – 3 Wire | 40 KVA | OH |
Voltages listed below are not available at all locations. The Utility must be consulted regarding their availability at any particular location.
When customer’s load requirements are greater than the maximum listed below, the Utility will supply additional facilities at the same location. The Utility shall determine if such facilities are to be considered excess facilities.
| Voltage | Transformer Size Limits | Service Availability |
|---|---|---|
| Three Phase 120/208 Volts Wye | 1000 KVA | UG |
| Three Phase 120/208 Volts Wye | 1000 KVA | OH |
| Three Phase 120/240 4 Wire Delta | 367 KVA* | OH |
| Three Phase 240 Volts Delta | 750 KVA | OH |
| Three Phase 277/480 Volts Wye | 2500 KVA | UG |
| Three Phase 277/480 Volts Wye | 1500 KVA | OH |
| Three Phase 480 Volts Wye | 1500 KVA | OH |
*Based on 2 – 100 KVA and 1 – 167 KVA Transformers
B. Single Phase
Appliances or devices with a rating of greater than 20 amps shall be connected at 240 volts.
Single phase motors up to but not exceeding 5 horsepower may be connected to a single phase lighting service under the following conditions:
(1) Single phase motors not in excess of 1/2 horsepower may be wound for 120 or 240 volts and may be operated from a lighting branch circuit.
(2) Single phase motors over 1/2 horsepower to 5 horsepower, inclusive, must be wound for 240 volts, be connected across the 240 volt legs of a 120/240 volts, 3 wire service, and be operated from a branch circuit separate from any lighting.
(3) Upon approval by the Utility, single phase service will be made available to a customer supplied phase converter where system conditions permit and where the nameplate rating of the largest three phase motor does not exceed 50 horsepower and where the combined nameplate ratings of all three phase motors does not exceed 75 horsepower.
C. Three Phase
The Utility will supply three phase service for power in accordance with the following general provisions:
(1) Installations having a motor load aggregating more than 7 l/2 horsepower will ordinarily be supplied with polyphase service unless single phase service is the only service available at the customer’s premises.
(2) Installations having a motor load less than that described in 1 above may be supplied with polyphase service if such service can be justified by the Utility based on availability of polyphase facilities, the customer’s present and future loading requirements, and other determinants.
(3) The Utility may require the use of such starting or current limiting equipment as may, in its opinion, be necessary for use with any motor or apparatus to prevent undue disturbance, unbalance, or voltage fluctuations on its lines. Electric welders, x-ray devices and similar equipment usually require a separate power supply for satisfactory operation. The Utility should be consulted in every case prior to the installation of such equipment.
(4) Electric furnaces and other heating devices shall be energized in such a manner that the Utility’s system will not experience undue disturbances, unbalances, or other voltage fluctuations.
D. Service at Primary Distribution Line Voltages
Voltages listed below are not available at all locations:
Three Phase 2400/ 4160 Volts Wye
Three Phase 7200/12470 Volts Wye
Three Phase 7970/13800 Volts Wye
The Utility Engineering Department must be consulted in each case relative to service availability and transformer size limits.
E. Service at Transmission Line Voltages
Customers may be supplied at the following voltages as determined and specified by the Utility:
Three Phase 69 KV
Three Phase 138 KV
The Utility Engineering Department must be consulted in each case relative to service availability and transformer size limits.
22. Excess Facilities
The Utility will normally install, in accordance with the provisions of the applicable rate schedule and the General Terms and Conditions for Electric service, the facilities required to supply electric service to the customer at one point of delivery, through one meter or metering installation, at one delivery voltage and, where necessary, through one transformation. In the event that the customer requests from the Utility facilities, hereinafter referred to as “excess facilities,” which are in addition to, or in substitution for, the standard facilities which the Utility will normally install, the Utility will provide and install such excess facilities under the following conditions:
(1) The type, extent, and location of such excess facilities shall be mutually agreed to by the Utility and the customer.
(2) Such excess facilities shall be and remain the property of the Utility.
(3) The Customer shall agree to pay the Utility a monthly excess facilities charge equal to 1.0% of the estimated cost of the excess-facilities.
(4) In the case where the requested facilities are to be substituted for the facilities normally installed by the Utility and not in addition to, the monthly excess facilities charge shall be equal to 1.0% of the excess cost of the facilities actually installed over the cost of normal facilities.
(5) In the event that the excess facilities are abandoned prior to the term of the contract from the date service is first supplied from such excess facilities, the customer will pay to the Utility the total cost of installing such excess facilities plus the cost of removal less the estimated salvage.
(6) Where such excess facilities are later used in place in serving other customers of the Utility, the monthly excess facilities charge shall be adjusted to that portion of the excess facilities charge which is reasonably assignable to the customer.
23. Outdoor Light Service
The Utility will extend outdoor lighting service to individual customers for additional lighting on private property in accordance with Rate Schedule OL. The Utility reserves the right to install one or more shields on each light installed to prevent light projection on adjacent properties at the request of the adjacent property owner, if in the sole opinion of the Utility such a measure is necessary.
24. Paperless Billing
When will I receive my Paperless bill?
Your bill will be generated on the same day/cycle the your paper bill had been generated. However, please allow 5 business days for your paperless billing to be activated.
What happens if an email is returned as undeliverable?
If an email is returned to us as undeliverable, Richmond Power & Light will attempt to contact you by phone or mail to rectify the problem but we reserve the right to remove you from the our paperless billing program.
How do I change my email address for Paperless Billing?
You can update the email address that is used for Paperless Billing on an account by clicking the “Edit My Profile” link on the My Account page link at www.RP-L.com.
How do I view my bill?
You may view electronic copies of your bills online at www.RP-L.com. You will need Adobe Acrobat Reader version 4.0 or greater to view these documents. It is your responsibility to log in to www.RP-L.com in order to view your bill.
How do I pay my bill?
Once enrolled in Paperless Billing, You must continue to pay your bill as you would with paper bills.
Bill Payment Options can be found here: Payment and Billing Options
If You are already enrolled in our Automatic Deduction or Recurring Credit Card payment process, payments will continue to be deducted from the account you set up. The online electronic bill notifications are simply replacing paper notifications of that deduction.
Which documents will I receive electronically?
After enrolling in Paperless Billing, your regular monthly bill is the ONLY notification you will receive electronically.
Service Disconnection Notices and other non-billing related documents will continue to be sent to you via mail to your postal address.
In some instances, you may receive a bill notification via mail to your postal address after enrolling in Paperless Billing.
How can I cancel my Paperless Billing and return to a paper bill?
You may opt out of paperless billing, by visiting our Customer Service Office at 44 S. 8th Street or by phone at (765) 973-7200 between 7:30am and 5pm, Monday – Friday.
You will be automatically un-enrolled if your billing account becomes inactive.