Introducing SmartHub

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you will be able to pay your bill, view your usage, contact customer service and get the latest news.

Coming Mid-October

What Is SmartHub?

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you will be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you will be able to view your billing history and make a payment with just a couple of clicks. You will be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you will be able to view your actual use.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you will be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You will also be able to see important notices with SmartHub. You will be able to select how you want to be notified about your bill, including email and text messaging. You will even be able to set usage thresholds so that you will know when you are using more than you would like which will help you keep your electricity bill as low as possible.

Frequently Asked Questions

What is the difference between the SmartHub web portal and mobile app?

  • Both platforms are part of our online account management system for customers.
  • The website has additional functionality that allows customers to manage notifications, update their stored payment methods, and change their personal information.
  • Both the web version and mobile app allow customers to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
  • The free, secure mobile app is available to download and install on mobile devices and tablets.

Is the mobile app secure?

  • Yes, All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
  • Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Where can I find my new account number?

  • Your new account number will be listed on your latest bill.

How do I sign up for SmartHub? (Web)

  • Customers can sign up for SmartHub via the login page. To create a new online account, click New User. Sign up to access our Self Service site on the login page for SmartHub.
  • After clicking on the New User button, type your billing account number, last name or business and email address in the requested fields.
  • Follow the steps to set up your online account.
  • Click here to register for SmartHub and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
  • What happens if my temporary password does not work and/or I am locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don't see the temporary password email.

How do I download the app and sign up for SmartHub? (Mobile)

  • Visit the Apple App Store or Google Play on your phone or tablet and search for SmartHub. Select our free and secure app to begin the download process.
  • If you have already registered via the web portal, you will be able to log into the app immediately. If you haven't registered yet, follow the instructions below.
  • Customers can sign up for SmartHub via the login page. To create a new online account, click "New User? Sign up to access our Self Service site" on the login page for SmartHub.
  • After clicking on the New User button, type your billing account number, last name or business and email address in the requested fields.
  • Follow the steps to set up your online account.

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

  • No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
  • You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Customers who participate in paperless billing do not receive a copy of their bill in the mail.

How do I set up my mobile and email for notifications?

  • If you want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences:
    • Log in to your SmartHub account
    • Click on "Notifications"
    • Click Manage Contacts to add or change email address and phone numbers
    • Add email address or phone number
    • Enter verification code to activate
    • Click on Manage Notifications to update/change SMS and email alerts
  • If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
  • Once you have your text and/or email addresses set up, do the following:
    • Click Notifications
    • Manage Notifications
    • Billing or Service or Usage
    • Select Text Message and/or E-mail options

How do I sign up for, update or delete billing, outage, and usage notifications?

  • Log in to SmartHub.
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

Getting Started with SmartHub is as Easy as 1-2-3!

1

Register Your Account

Locate your new account number (instructions below) and get registered!

2

Download the app

Manage your account on the go from anywhere at any time!

3

Activate Your Features

Give features like paperless billing and Auto Pay a try!