Residential Customers

Welcome to the residential web page. The goal of this page is to help our residential customers receive the highest level of service from their utility. The following are ways we can help:

• Our customer service representatives are happy to talk to you about any service you receive from us. They can answer many of the questions you may have.

• Speaking of technical questions, we can also answer about any question you have concerning electricity. This is what we do. Call us, we're happy to help out.

• Our Meter Technicians can measure appliance usage and give you a detailed idea about the cost of any appliance in your home.

• Further, the meter department can help ease any worries about the accuracy of the metering device at your home while you watch. Don't forget to ask them questions while they are there.

• The engineering department at RP&L is a wealth of information also. If you have questions regarding the transmission and distribution system in the city don't hesitate to call them. Our engineers not only help ensure reliability for our customers, they also want to make sure our customers are safe.