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Customer Service
Office Location:
  44 S. 8th Street
Richmond, IN 47374

Check out IMPA's
prescriptive rebate
program here!


Email Us| Contact Us
765.973.7200 main
765.973.7418 fax
Location & Hours

RP&L bills can now be paid anytime 24/7 by calling 1-833-284-5044

Introducing SmartHub

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you will be able to pay your bill, view your usage, contact customer service and get the latest news.

To sign up for your account, click here.

Your old Epay account will remain active until November 15th, 2020 to allow you to view previous bills. Any bills generated after October 14th, 2020 will be available in SmartHub.

Richmond Power & Light’s COVID-19 - Update - July 14th, 2020

Richmond Power & Light’s COVID-19 - Update - June 29, 2020

Richmond Power & Light’s COVID-19 - Update - May 21, 2020

Richmond Power & Light’s COVID-19 - Update - May 5, 2020

Richmond Power & Light’s COVID-19 - Update - April 27, 2020

Richmond Power & Light’s COVID-19 Response

Here are the main points, the full document is here, Richmond Power & Light COVID-19 Response

This Covid-19 response plan is in effect from March 17th to April 30th.

During this period:

The COVID-19 letter being included with your RPL monthly bill can be found here: COVID-19 Bill Insert

Rate Case Filed March 25, 2020

RPL Public Notice of Rate Case 2020

RPL Public Notice of Rate Case 2020 - Proof of Publication

Always be aware: We have been notified that customers are receiving calls saying their power will be shut off if payment isn’t made immediately. Please be aware these are scam calls. Do not give them information. If you have any questions, please call the Customer Service Office at 973-7200.

Get your 2018 Annual Report here!

Beware of Fraudulent Websites!

Deceptive third party websites such as DOXO.COM attempt to charge Utility customers for online bill payments. Please do not use them to pay your bill. Read More Details

Need Customer Service?

Please come to our Customer Service Office to sign up for new service, transfer your service, pay your bill, or discuss billing matters. We appreciate the privilege to serve you in person!






Yes, you can make a

Paperless billing will simplify your monthly bill-paying process, protect the environment, and save your community-owned electric utility expenses! It’s easy to go green: just sign into your account above or login in here, then choose the Paperless Billing option to join. You will begin receiving your bill electronically. Call 973-7200 for assistance!

IMPA Richmond Solar Park

Indiana Municipal Power Agency's 1.0 Megawatt gen- erating facility is complete. We are producing SOLAR POWER in Richmond! Learn more and see photos!

Energy Star