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Customer Service
Office Location:
  44 S. 8th Street
Richmond, IN 47374

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Email Us| Contact Us
765.973.7200 main
765.973.7418 fax
833.284.5044 payments Location & Hours

Holiday Hours

Thursday, December 22nd

7:30 a.m. - 12:00 p.m.


Friday, December 23rd

Monday, December 26th

Monday, January 2nd, 2023

Click here for more information about RP&L's efforts to opt out of the IURC

Rates And Charges – Effective July 1, 2022

House Enrolled Act 1002 authorized the repeal of the Utility Receipts Tax (IC 6-2.3) – Effective July 1, 2022

Utilities under the Indiana Utility Regulatory Commission (IURC) Jurisdiction must file with the IURC a prospective rate adjustment that reflects the elimination of the state Utility Receipts Tax (URT), independent of any other matters related to the utility’s revenue requirement. This would be accomplished by filing a 30-day filing at the IURC. This Resolution (1-2022) with Rate Tariff reflects the proposed rate reduction. Once approved, the recommendation will be sent to the Richmond Common Council for approval and recommendation to the IURC.

Resolution 1-2022 with RPL Tariff with Rates

As of November 1st, 2021, EPAY is no longer in service. To access your billing account, you will need to sign up for SmartHub. SmartHub is our new mobile app that allows you to pay your bill from your mobile device, review account information, and more.

NEW – You can now pay your bill 24/7 by calling 833-284-5044.

SmartHub is our new mobile app that allows you to pay your bill from your mobile device, review account information, and more.

Rate Case Information, February 2, 2021

Richmond USB Resolution for Revised Rates for RPL

Exhibit A - RPL 2021 Approved Rates

Rate Case Filed March 25, 2020

RPL Public Notice of Rate Case 2020

RPL Public Notice of Rate Case 2020 - Proof of Publication

Always be aware: We have been notified that customers are receiving calls saying their power will be shut off if payment isn’t made immediately. Please be aware these are scam calls. Do not give them information. If you have any questions, please call the Customer Service Office at 973-7200.

Beware of Fraudulent Websites!

Deceptive third party websites such as DOXO.COM attempt to charge Utility customers for online bill payments. Please do not use them to pay your bill. Read More Details

Need Customer Service?

Please come to our Customer Service Office to sign up for new service, transfer your service, pay your bill, or discuss billing matters. We appreciate the privilege to serve you in person!






Yes, you can make a

Paperless billing will simplify your monthly bill-paying process, protect the environment, and save your community-owned electric utility expenses! It’s easy to go green: just sign into your account above or login in here, then choose the Paperless Billing option to join. You will begin receiving your bill electronically. Call 973-7200 for assistance!

IMPA Richmond Solar Park

Indiana Municipal Power Agency's 1.0 Megawatt gen- erating facility is complete. We are producing SOLAR POWER in Richmond! Learn more and see photos!

Energy Star