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Customer Service
Office Location:
  44 S. 8th Street
Richmond, IN 47374



Check out IMPA's
prescriptive rebate
program here!


CONTACT US

Email Us| Contact Us
765.973.7200 main
765.973.7418 fax
833.284.5044 payments Location & Hours


SmartHub will be unavailable this Tuesday, November 23rd 2021, from 7pm to 10pm due to maintenance. We apologize for any inconvenience.



As of November 1st, 2021, EPAY is no longer in service. To access your billing account, you will need to sign up for SmartHub. SmartHub is our new mobile app that allows you to pay your bill from your mobile device, review account information, and more.


RP&L's website, including SmartHub, will be offline during the hours of 8am - 11am on Saturday, 10/23/2021.


As of November 1st, 2021, EPAY will be taken offline. To access your billing account, you will need to sign up for SmartHub. SmartHub is our new mobile app that allows you to pay your bill from your mobile device, review account information, and more.


NEW – You can now pay your bill 24/7 by calling 833-284-5044.

SmartHub is our new mobile app that allows you to pay your bill from your mobile device, review account information, and more.


Rate Case Information, February 2, 2021

Richmond USB Resolution for Revised Rates for RPL

Exhibit A - RPL 2021 Approved Rates


Rate Case Filed March 25, 2020

RPL Public Notice of Rate Case 2020

RPL Public Notice of Rate Case 2020 - Proof of Publication



Always be aware: We have been notified that customers are receiving calls saying their power will be shut off if payment isn’t made immediately. Please be aware these are scam calls. Do not give them information. If you have any questions, please call the Customer Service Office at 973-7200.

Beware of Fraudulent Websites!

Deceptive third party websites such as DOXO.COM attempt to charge Utility customers for online bill payments. Please do not use them to pay your bill. Read More Details

Need Customer Service?

Please come to our Customer Service Office to sign up for new service, transfer your service, pay your bill, or discuss billing matters. We appreciate the privilege to serve you in person!

 

 

 

 

 

Yes, you can make a
difference!


Paperless billing will simplify your monthly bill-paying process, protect the environment, and save your community-owned electric utility expenses! It’s easy to go green: just sign into your account above or login in here, then choose the Paperless Billing option to join. You will begin receiving your bill electronically. Call 973-7200 for assistance!


IMPA Richmond Solar Park

Indiana Municipal Power Agency's 1.0 Megawatt gen- erating facility is complete. We are producing SOLAR POWER in Richmond! Learn more and see photos!




Energy Star